Get in Touch
We're here to assist with questions, support needs, or general inquiries
Send Us a Message
Other Ways to Reach Us
Email Contacts
General Inquiries:
hello@loterieromande.com
Account Support:
support@loterieromande.com
Prize Claims:
winners@loterieromande.com
Privacy Matters:
privacy@loterieromande.com
Mailing Address
Loterie Romande
746 Tranquille Road, Unit 305
Kamloops, British Columbia
V2B 3H9
Canada
Frequently Asked Questions
When are draws conducted?
Weekly draws take place every Friday at 5:00 PM Pacific Time. Winner notification occurs within 48 hours via email and phone contact.
What's the prize claim procedure?
Winners receive direct contact with complete claim instructions. Valid government identification and BC residency verification are required.
Can I request a refund?
Entry purchases are final. Refunds apply only in cases of draw cancellation or documented technical errors.
Who is eligible to participate?
Loterie Romande is exclusively available to British Columbia residents aged 19 years or older.
How do I access responsible gaming resources?
Visit our Mindful Participation page for comprehensive support tools, resources, and self-exclusion options.
Need Immediate Assistance?
Our support team typically responds within 24 hours during business days
Call +1 (250) 578-4319